Frequently Asked Questions

Get answers to common questions about Shampoo/Moisture Treatment.

Our Shampoo/Moisture Treatment typically takes 30–45 minutes, depending on hair length and condition. We tailor cleansing and the hydration mask so you get thorough care without unnecessary time in the chair.

Yes. We use gentle, sulfate-free formulas that cleanse without stripping colour. The moisture treatment restores hydration and helps strengthen chemically or color-treated strands, improving texture and reducing breakage when used regularly.

Frequency depends on hair type and lifestyle; generally every 2–4 weeks for dry or textured hair, and monthly for normal hair. Our stylists recommend a personalized schedule during consultation.

A gentle treatment helps maintain hair and scalp health without damaging braid structure. We use techniques that protect roots and reduce frizz, so adding moisture treatments can actually extend braid appearance and comfort when performed correctly.

Absolutely. Our stylists assess porosity, density, and scalp condition to tailor product choice and treatment time. Whether you need deep hydration, protein balance, or lightweight moisture, we adapt the formula to deliver optimal results and avoid over-conditioning.

Light styling is fine, but avoid heavy products, gels, or tight styles that trap buildup. Arriving with dry, detangled hair helps us shampoo thoroughly. If you must style, keep it loose so cleansing and moisture can penetrate effectively.